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A: Upon registration, you can browse the products and put your selected items into your cart. After you check out, the system will automatically produce an order for you. Then,you will required to provide you postal address (if this is different from what you specified in registration.), it means your payment and shipment. We will shipping your goods within 24 hours after receiving your payment
A:If you don't see it in our catalog, simply email us a .jpg of what you want. We will confirm the availability, length of production, and the target shipping date from China.
MSN/ E-mail :sales@shinygemstone.com，shinygemstone@hotmail.com help@shinygemstone.com.
A: If you want to make any changes, pls notify our customer service before you remit! You also need to provide the ID of the jewelry before and after you update. We’ll send the E-mail to inform you the newest ID for you to check .And we have to recalculate the delivery charges for the reasons that the jewelry weight during changing may be different.
A: Our Unconditional Return and Replace Policy means that if you are not satisfied with any item you receive you can simply mail it back to us with the packing, invoice and so on within 2 weeks upon reception. We will make replacement or full refund (excluding the freight charge). No question asked!
A: (a) In mainland of China, we accept local currency by Papal Payment Account and the Bank Account in China.
(b) For other areas out of the Mainland of China, we accept foreign currency U.S. Dollar by Papal Payment Accout and Bank of China, check(cheque) is also acceptable.
A: If your goods have been damaged when you receive them, please try to take a photograph of the original package and tell the carrier that you refuse to accept them.Meanwhile,please contact our customer service as soon as possible within 3 days.
A: All of the handcrafted jewelry,semi-manufactured goods and materials from SHINY INT’L JEWELRY Co.LTD are made of pure natural materials.For some artificially compound jewelry, we have made special marks in our products list on the web.
A: We wouldn't send free samples. You are welcome to place a trial order to test the quality and service . But for the contract customer, we may consider sending you free samples.
A: After your remittance completed and affirmed by our accountant, we’ll be prepared to arrange your ordered goods, and send email to notify you the exact date of delivery. For international customers, if you ordered stock items,your order will reach your company within 4-10 business days via DHL/UPS/EMS. IF there are items not in stock,we will arrange the production at once,the production time may be different time for different production,most of the items could be ready within 10-20 days.
12.Q:How about your discount?
A:Generally speaking, the prices in our website are the dealing price. However, if you think you order too much, and you belive you can get some discount, you can contact our customer service for inquire.
A: Yes, all price on our website is USD,but you can pay by Pounds, Euros and other currencies with the same value.
A: Of course. You are welcome to send our customer service email for detail information of your special requirements. By the way, if you have some good ideas, please tell us without any hesitation.
A: Because larger order can save you carriage, to keep your profits, we set minimum sum of your order is 200$. As we know, the smaller your sum is, the more expensive freight you will have to pay, you are encouraged to place an order over 200USD. If you really can not reach this sum, please keep it over 100USD at least.
A: Yes. It is an international convention that the customer has to bear the tariff.
A: Generally speaking, our jewelry are made according to international standard size。The length of necklace is about 16.5 to 17 inches, but they can be lengthened a little upon your requirements. If they are much longer than the standard one, material fees are supposed to be charged accordingly.
A: Yes. You are welcome to provide us with samples or pictures with details of specifications
A: It depends largely on the size of your order and the means of shipment you choose. Once you chance a shipping, our systerm will calculate your freight automatic.
A: The order is usually delivered within 7-10 business days. We’ll inform you the exact time promptly. If you have other gaingivings about this question, please contact our customer service by email without any hesitation.
21.Q:Are the photographs as same as your real jewelry?
A: All jewelry pictures are taken under the natural light, and uploaded online without too much process. They are the same as the real jewelry almostly.
22.Q:Can I pay part of the remit first, and then the rest after receiving the goods?
A: Sorry, it is not permited. One the one hand, divided payment will increase unnecessary expend for you. On the other hand, our company has been keeping a good reputation since it was established . If you are not so confident in shopping our goods , you are encouraged to place a small order for the taste. After you admit our good business reputation, we can establish a long-term good cooperate relationship.
A:Once we send the goods, we will provide a tracking number to you, with which you can check your order online. We are also keeping an eye on your shoes until they reach you. For air shipment orders, we will keep you posted of the status everyday.
Any question,pls send email to sales@shinygemstone.com
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