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Frequently Asked Questions

1.Q: What are the benefits for register on your website? 
A: As registered member,you can place an online orders conveniently, inquiries and comments on this website. And you can avoid the hassle of repeatedly keying in the same information for your future online purchase from this website.
2. Q:How to register?
    A: You can register to become our member, which is free of charge. Whatever you have filled will be protected properly. We will provide relevant service upon you information. After your successful registeration, you may log in and order our products online immediately.
3. Q:How to order? 

A: Upon registration, you can browse the products and put your selected items into your cart. After you check out, the system will automatically produce an order for you. Then,you will required to provide you postal address (if this is different from what you specified in registration.), it means your payment and shipment. We will shipping your goods within 24 hours after receiving your payment

4: Q:How to deal if i can't find the items in our website。 

A:If you don't see it in our catalog, simply email us a .jpg of what you want. We will confirm the availability, length of production, and the target shipping date from China. 

MSN/ E-mail :sales@shinygemstone.comshinygemstone@hotmail.com  help@shinygemstone.com. 

 5: Q:Can I change what I have ordered into other jewelry after placing an order online?

    A: If you want to make any changes, pls notify our customer service before you remit! You also need to provide the ID of the jewelry before and after you update. We’ll send the E-mail to inform you the newest ID for you to check .And we have to recalculate the delivery charges for the reasons that  the jewelry weight during changing may be different.

 6.Q: What is your guarantee policy?   

A: Our Unconditional Return and Replace Policy means that if you are not satisfied with any item you receive you can simply mail it back to us with the packing, invoice and so on within 2 weeks upon reception. We will make replacement or full refund (excluding the freight charge). No question asked!

7.Q:How to pay?

    A: (a) In mainland of China, we accept local currency by Papal Payment Account and the Bank Account in China.
         (b) For other areas  out of the Mainland of China, we accept foreign currency U.S. Dollar by Papal Payment Accout and Bank of China, check(cheque) is also acceptable.

8.Q:What should I do if the goods arrive damaged?

    A: If your goods have been damaged when you receive them, please try to take a photograph of the original package and tell the carrier that you refuse to accept them.Meanwhile,please contact our customer service as soon as possible within 3 days.

9.Q:What are the materials of the jewelry?

    A: All of the handcrafted jewelry,semi-manufactured goods and materials from SHINY INT’L JEWELRY Co.LTD are made of pure natural materials.For some  artificially compound jewelry, we have made special marks in our products list on the web.

10.Q: Will you send free samples?

     A: We wouldn't send free samples. You are welcome to place a trial order to test the quality and service . But for the contract customer, we may consider sending you free samples.

11.Q:How long it will take to deliver the goods to customers?

    A: After your remittance completed and affirmed by our accountant, we’ll be prepared to arrange  your ordered goods, and send email to notify you the exact date of delivery. For international customers, if you ordered stock items,your order will reach your company within 4-10 business days via DHL/UPS/EMS. IF there are items not in stock,we will arrange the production at once,the production time may be different time for different production,most of the items could be ready within  10-20 days.

12.Q:How about your discount?

    A:Generally speaking, the prices in our website are the dealing price. However, if you think you order too much, and you belive you can get some discount, you can contact our customer service for inquire.


13. Q:Is the price marked on your website as US Dollar(USD) and Chinese Yuan(RMB)?

    A: Yes, all price on our website is USD,but you can pay  by Pounds, Euros and other currencies with the same value.

14 .Q:Can you offer customized making?

      A: Of course. You are welcome to send our customer service email for detail information of your special requirements. By the way, if you have some good ideas, please tell us without any hesitation.

15.Q:Do you have any limition on order sum or product quantity?

      A: Because larger order can save you carriage,  to keep your profits, we set  minimum sum of your order is 200$. As we know, the smaller your sum is, the more expensive freight you will have to pay, you are encouraged to place an order  over 200USD. If you really can not reach this sum, please keep it over 100USD at least.

16.Q:Does the customer need to pay the impost?

      A: Yes. It is an international convention that the customer has to bear the tariff.

17.Q:Can the necklace products be lengthened or shortened?

      A: Generally speaking, our jewelry are made according to international standard size。The length of necklace is about 16.5 to 17 inches, but they can be lengthened a little upon your requirements. If they are much longer than the standard one, material fees are supposed to be charged accordingly.

18.Q: Do you offer customized making?  

A: Yes. You are welcome to provide us with samples or pictures with details of specifications

19.Q: How soon can I receive my order? how to calculate my freight cost?  

A: It depends largely on the size of your order and the means of shipment you choose. Once you chance a shipping, our systerm will calculate your freight automatic.

20.Q:how long dose your company make the delivery after confirming the remit?

      A: The order is usually delivered within 7-10 business days. We’ll inform you the exact  time promptly. If you have other gaingivings about this question, please contact our customer service by email without any hesitation.

21.Q:Are the photographs as same as your real jewelry?

      A: All jewelry pictures are taken under the natural light, and uploaded online without too much process. They are the same as the real jewelry almostly.

22.Q:Can I pay part of the remit first, and then the rest after receiving the goods?

      A: Sorry, it is not permited. One the one hand, divided payment will increase unnecessary expend for you. On the other hand, our company has been keeping a good reputation since it  was established . If you are not so confident in shopping our goods , you are encouraged  to place a small order for the taste. After you admit  our good business reputation, we can establish a long-term good cooperate relationship.
 

23.How can I know about my order status?  

A:Once we send the goods, we will provide a tracking number to you, with which you can check your order online. We are also keeping an eye on your shoes until they reach you. For air shipment orders, we will keep you posted of the status everyday.

Any question,pls send email to sales@shinygemstone.com

Leave Messages Here
Sun, May 30 2010 01:42 PM
I will be in Beijing in July, what is
your address, I would like to have some custom made pearls. Do you have chocolate pearls?
thank you,
Harla
Tue, Jun 1 2010 12:55 AM
You are welcomed to visit our showroom.Our address is as follows.
NO.243.244,3rd Floor, Hongqiao Pearl Market, Chongwen District, Beijing, China
We have this pearl,I don't know if it is the right grade you want.You could check it in our showroom.
Re:
Fri, Jun 11 2010 03:13 AM
Hi
Are your Swarovski crystal genuine Swarovski. I have bought from other companies and they are imitation. Please advise
Regards
Andrea
Fri, Jun 11 2010 04:20 AM
If you are not sure about our quality,you could buy some samples at first.Thank you.
Re:
Sat, Jun 12 2010 02:41 AM
Thank you. I am sure they are stunning . How do I buy samples please
Sat, Jun 12 2010 02:44 AM
Thank you. I am sure they are stunning . How do I buy samples please
Sat, Jun 12 2010 09:56 PM
Which shapes do you want?Please send email to sales@shinygemstone.com
Re:
Fri, Jun 11 2010 10:25 AM
Hi
I am sure the crystals are stunning and I will buy a lot for my shop in London. How do I buy samples
Regards
Andrea
Sat, Jun 12 2010 10:26 PM
Some shapes and size beads are in stock,we could send you a couple of pieces.Or you could buy 1 bag for the first time,we will do our best to supply,please send the item number to sales@shinygemstone.com,our customer service wil check one by one if we could supply now.
Re:
Tue, Jun 15 2010 11:42 AM
The price that is in you webside is in dollars or in chinese Yuan?
Tue, Jun 15 2010 08:32 PM
Hello,the price is in US dollar.
Re:
Fri, Jul 16 2010 02:59 PM
Hello, I'm interested in your products. Do you have any contact or an office in Argentina? Please, contact me.
Sat, Jul 17 2010 03:41 AM
Hello,we don't have office in Argentina by now.You could order directly on our website and then we send the goods to you,it is very convenient.
Re:
Sun, Aug 22 2010 11:25 AM
oder# 1OE19101865 is incerrect haobor jewel
Fri, Sep 17 2010 04:46 AM
OK,this order has been canceled.
Re:
Wed, Mar 9 2011 09:56 AM
I AM VERY YOU WILL NOT EXPECT VISA WITH OUT PAY PAL .I WILL NOT USE THEM
Thu, Sep 16 2010 11:15 AM
Hello, we interested in your products. Do yoy have office in Russia? Ноw much is shipping goods to Russia? Thank you
Fri, Sep 17 2010 04:11 AM
Hello,we don't have office in Russia now.The shipping cost is charged by weight,and we have different weight grade.If your order is over 50kg,you could enjoy favourable shipping policy.Could u tell me an estimated weight,we will recommend the most economical shipping method according the the weight.
Re:
Sun, Sep 26 2010 11:33 AM
when you say bag (example: swarovski crystal beads), how many piece in a bag??
Mon, Sep 27 2010 10:28 PM
Hello,"Gnum" means how many pieces in one bag.
Re:
Sun, Oct 3 2010 05:08 PM
hello friend good night and am interested in the necklace Stabilized Turquoise Necklace, Pearl Beads matching number 0702050615 * 20.which shipping cheaper for Brazil, thanks
Thu, Oct 7 2010 02:02 AM
Hello,thanks for favorite to our products.If you only buy one of this,the shipping cost is $6.12
Re:
Thu, Oct 7 2010 01:09 PM
Do you accept credit cards?
Fri, Oct 8 2010 04:08 AM
Hello,only our paypal accept credit card payment,it is easy to do.Pls visit paypal official website to see the steps. www.paypal.com
Re:
Wed, Oct 20 2010 10:21 PM
The minimum order for beads is one strand so How many pieces of beads in a one strand?
Fri, Oct 22 2010 01:36 AM
The different size of beads,different amount in one strand.The lenght of one strand is 16 inch(40cm),so if the bead is 4mm,there are 100 pcs in one strand,if the bead is 10mm,there are 40 pcs in one strand.
Re:
Wed, Nov 10 2010 11:45 AM
hi where is excatly addres company wich privibce of china?
Thu, Nov 11 2010 12:21 AM
Hello,we have office in both Guangzhou and Beijing.Pls click "contact us" above the homepage for the detailed address.Tthanks.
Re:
Thu, Dec 30 2010 02:35 PM
Do you have a delivery to Belarus? You really need us!
Sat, Jan 1 2011 01:54 AM
Hello,we could deliver to Belarus,our country list will be updated later.Our customer service will contact you for about shipping cost of your order by email later . Thanks for your support.
Re:
Wed, Apr 27 2011 09:26 AM
PLEASE, I WANT TO KNOW
WHEN YOU SEND,
PURCHASES AND ALSO ORDERS NUMBERS 11C21102520 PURCHASE ORDER NUMBER-11B19102451
WAITING FOR YOUR ANSWER Yours.
JUANFERTOR
Fri, May 13 2011 12:24 AM
Hello,
The second part of your order could be ready soon,for the delivery time pls check your email.Thanks for your understanding.
Re:
Mon, Dec 24 2012 02:58 AM
Good day, I'm a designer jewelry tell me if I can have you to order by a single thread of different beads on the amount of less than $ 100 and how much will it cost shipping to the city of Almaty the Republic of Kazakhstan?
Mon, Dec 31 2012 06:15 AM
Hello,
You could choose our stock items,there is no minimum quantity limit.Click the following weblink to know how to find stock tiems.
The shipping is caculate according to the weight of your order,and the different shipping ways and their cost will be showed on the last step of placing order.
http://www.shinygemstone.com/n.jsp?nno=status_explain&billid=1796
Re:
Wed, Feb 6 2013 12:50 PM
is there any moq for beads strands , can we order 2-3 strand for a particular type ?
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