My Cart Shipping Testimonial
My Favorite Payment Privacy Policy
My Orders Online Help FAQs
Home View Product Category Choose Product Detailedly About Us Contact Us Site Map
You are Here : Help > Online Help
My Account
Username
Password
Product Search
Keyword :
Category :
Material :
Sort :
Shape :
Color :
Size :
 
Browse by Price
Promotions

Online Help

Online Help
          Our business time is from 9:30am to 18:30pm everyday(except Chinese traditional festivals). If  you have any questions, please dial our Customer Service telephone number 86-10-67149430 for inquires. Additionally, you can  inquire us via fax number 86-10-67149430-604and E-mails sales@shinygemstone.comservice@shinygemstone.com. Hint: In order to offer our customer convenient service, we have opened a message board system. Welcome to login in and leave us messages, and our professional consultants and customer service will give you satisfying reply  within 24 hours. If you meet any problem, never hesitate to contact our customer service directly.

Leave Messages Here
Thu, May 13 2010 03:31 PM
Hello, could you please let me know whether my order has been shipped already?
Fri, May 14 2010 08:50 PM
Hi Alice,your order has been sent on 10th May.I tried to send emails to tell you the tracking number,but it failed.Your email box refused unknown email address.Please add my email: sales@shinygemstone.com to your safe email list.Thank you.The tracking number of your order is 6550849200
Re:
Fri, May 14 2010 10:55 AM
i need to nkow the cost in beads is for each
Fri, May 14 2010 08:55 PM
The shipping cost is charged according to the total weight of your order.And we have different shipping method,they takes different time and charges differently.We could recommend the most economical shipping method to you according to the total weight of your order.
Re:
Tue, Jun 15 2010 11:44 AM
the price in in dollars or chinese yuan?
Tue, Jun 15 2010 08:33 PM
The price is US dollar.
Re:
Tue, Jun 15 2010 07:24 PM
i have forgotten my password, how do i reset it?
Tue, Jun 15 2010 10:45 PM
Please check your email,we have sent the new password to you.
Re:
Fri, Jul 2 2010 08:16 AM
I would like to buy 50 bracelets but pay in 2 parts for tax reasons. Can I do this?
Thanks,
Emma.
Sat, Jul 3 2010 01:03 AM
Yes,it is acceptable.
Re:
Fri, Jul 2 2010 08:18 AM
Could you please also tell me if you can split a package and send by cheap mail?
Thanks,
Emma.
Sat, Jul 3 2010 01:06 AM
We could recommend the cheapest shipping method to you according to the total weight of your order.Usually,spliting a package will takes more shipping cost.
Re:
Fri, Jul 2 2010 10:17 AM
I would like to buy 50 bracelets but pay in 2 parts for tax reasons. Can I do this? Could you please also tell me if you can split a package and send by cheap mail?
Thanks,
Emma.
Sat, Jul 3 2010 01:08 AM
Please leave us a message when you place the order about the two payment.
Re:
Fri, Jul 2 2010 10:21 AM
My email address for the above questions is emmajcurtis2010@yahoo.co.uk
Sun, Jul 4 2010 02:50 AM
Please can you cancel the orders from my account. I want to start order again.
Thanks,
Emma.
Sun, Jul 4 2010 04:33 AM
Hello Emma,your previous orders have been cancled,please go ahead.
Re:
Mon, Jul 5 2010 02:54 AM
Hello,
Do you send items by cheap china Postoffice Air Mail? Could you please give me a quote for items: 0503989810*1438 sent in this method?
Thanks,
Emma.
Wed, Jul 7 2010 05:21 AM
Usually,air mail is cheaper for the weight below 2kg.How many strands do you want?
Re:
Tue, Jul 6 2010 09:55 AM
I would like to order 50 of 0503989810*1438, but please could I have a quote for itmes sent by cheap china postoffice air mail?
Emma.
Wed, Jul 7 2010 03:03 AM
Hello Emma,
SAL express,it is a service from post officec,charges 33.91$,takes about 4-6weeks to United Kingdom.Otherwies,EMS charges 48.88$,takes about 1week.
Re:
Fri, Jul 9 2010 02:38 AM
Do you send by Postoffice Air Mail? Lots of items I have ordered from China by ebay are sent this way. I include a web address that details the cost http://www.86beads.com/about-shipping-methods-rates-i-41.html. The cost is about £15 per kg. Please could you confirm if you could send the items by this method?
Thanks,
Emma.
Mon, Jul 12 2010 01:20 AM
Hi,we could send goods by air mail.Usually,air mail is economical if the weight is below 2kg.Plase leave us a message if you want use air mail.
Re:
Tue, Aug 3 2010 08:00 AM
I was wondering if and when my order will ship? Thank you!
Wed, Aug 4 2010 05:35 AM
Hi,your order will be ready soon.After it is sent,we will notice the tracking number to you via email.Thank u.
Re:
Sat, Sep 4 2010 09:34 AM
I forgott my Passwort can i reset it?
Sat, Sep 4 2010 09:34 AM
I forgott my Passwort can i reset it?
*If you want to comment on this item or have any question,please leave us a message here,we will reply in time.
* Please leave your name and email for convenient contact.
Your Name *
Your Email *
Content *
Copyright 2006-2010 SHINY INTL JEWELRY CO., LTD       View Product Category  |  About Us  |  Contact Us  |  FAQs  |  Links
How to order
How to pay
Track my order
Calculate shipping cost
Live Chat
Chat by Skype
FAQ
Call us
Shiny Jewelry in Guangzhou
Shiny Jewelry in Beijing
Beijing Goods Dispatch Centre
Shiny Jewelry Factory
Enterprise Idea