| Thu, May 13 2010 03:31 PM |
| Hello, could you please let me know whether my order has been shipped already? |
| Fri, May 14 2010 08:50 PM |
| Hi Alice,your order has been sent on 10th May.I tried to send emails to tell you the tracking number,but it failed.Your email box refused unknown email address.Please add my email: sales@shinygemstone.com to your safe email list.Thank you.The tracking number of your order is 6550849200 |
Re:
| Fri, May 14 2010 10:55 AM |
| i need to nkow the cost in beads is for each |
| Fri, May 14 2010 08:55 PM |
| The shipping cost is charged according to the total weight of your order.And we have different shipping method,they takes different time and charges differently.We could recommend the most economical shipping method to you according to the total weight of your order. |
Re:
| Tue, Jun 15 2010 11:44 AM |
| the price in in dollars or chinese yuan? |
| Tue, Jun 15 2010 08:33 PM |
| The price is US dollar. |
Re:
| Tue, Jun 15 2010 07:24 PM |
| i have forgotten my password, how do i reset it? |
| Tue, Jun 15 2010 10:45 PM |
| Please check your email,we have sent the new password to you. |
Re:
| Fri, Jul 2 2010 08:16 AM |
I would like to buy 50 bracelets but pay in 2 parts for tax reasons. Can I do this?
Thanks,
Emma. |
| Sat, Jul 3 2010 01:03 AM |
| Yes,it is acceptable. |
Re:
| Fri, Jul 2 2010 08:18 AM |
Could you please also tell me if you can split a package and send by cheap mail?
Thanks,
Emma. |
| Sat, Jul 3 2010 01:06 AM |
| We could recommend the cheapest shipping method to you according to the total weight of your order.Usually,spliting a package will takes more shipping cost. |
Re:
| Fri, Jul 2 2010 10:17 AM |
I would like to buy 50 bracelets but pay in 2 parts for tax reasons. Can I do this? Could you please also tell me if you can split a package and send by cheap mail?
Thanks,
Emma. |
| Sat, Jul 3 2010 01:08 AM |
| Please leave us a message when you place the order about the two payment. |
Re:
| Sun, Jul 4 2010 02:50 AM |
Please can you cancel the orders from my account. I want to start order again.
Thanks,
Emma. |
| Sun, Jul 4 2010 04:33 AM |
| Hello Emma,your previous orders have been cancled,please go ahead. |
Re:
| Mon, Jul 5 2010 02:54 AM |
Hello,
Do you send items by cheap china Postoffice Air Mail? Could you please give me a quote for items: 0503989810*1438 sent in this method?
Thanks,
Emma. |
| Wed, Jul 7 2010 05:21 AM |
| Usually,air mail is cheaper for the weight below 2kg.How many strands do you want? |
Re:
| Tue, Jul 6 2010 09:55 AM |
I would like to order 50 of 0503989810*1438, but please could I have a quote for itmes sent by cheap china postoffice air mail?
Emma. |
| Wed, Jul 7 2010 03:03 AM |
Hello Emma,
SAL express,it is a service from post officec,charges 33.91$,takes about 4-6weeks to United Kingdom.Otherwies,EMS charges 48.88$,takes about 1week. |
Re:
| Fri, Jul 9 2010 02:38 AM |
Do you send by Postoffice Air Mail? Lots of items I have ordered from China by ebay are sent this way. I include a web address that details the cost http://www.86beads.com/about-shipping-methods-rates-i-41.html. The cost is about £15 per kg. Please could you confirm if you could send the items by this method?
Thanks,
Emma. |
| Mon, Jul 12 2010 01:20 AM |
| Hi,we could send goods by air mail.Usually,air mail is economical if the weight is below 2kg.Plase leave us a message if you want use air mail. |
Re:
| Tue, Aug 3 2010 08:00 AM |
| I was wondering if and when my order will ship? Thank you! |
| Wed, Aug 4 2010 05:35 AM |
| Hi,your order will be ready soon.After it is sent,we will notice the tracking number to you via email.Thank u. |
Re:
| Sat, Sep 4 2010 09:34 AM |
| I forgott my Passwort can i reset it? |
| Sun, Sep 5 2010 09:48 PM |
| Hello,in order to protect your privacy,pls send your logon name to sales@shinygemstone.com,our customer service team will help you to find the password. |
Re:
| Fri, Sep 17 2010 12:34 PM |
| I find youe website the most difficult to use. This is the second time I tried to place an order and the order gets lost. I can see it in my records but how do I complete it now? |
| Sat, Sep 18 2010 05:00 AM |
| Hello,your order had been created，but the shipping method hadn't be choosed.Do you want to make any changes?If so,pls send email to sales@shinygemstone.com.Thank you. |
Re:
| Fri, Oct 22 2010 03:57 PM |
| hello jan i want to cut my order |
| Sat, Oct 23 2010 02:55 AM |
| Hi,pls check your email.Our customer service will contact you. |
Re:
| Mon, Oct 25 2010 08:43 PM |
| my cart disappeared!!! |
| Wed, Oct 27 2010 03:57 AM |
| Hello,the order has been created,so the shopping cart is empty.You could check your order by click "my orders" |
Re:
| Thu, Nov 4 2010 04:20 PM |
| hello, could you ship to Lithuania by air mail? realiuke |
| Sat, Nov 6 2010 05:01 AM |
| We could send parcel through Air mail.It is economical to the weight below 1kg.But now this shipping way is not showed on our website,so pls leave us an message when you place the order,then our customer service will contact you. |
Re:
| Sun, Nov 7 2010 04:01 PM |
hi
i am caner from turkey
i would like to buy your things and to sell in turkey
can we talk online?
do you have msn adress? |
| Mon, Nov 8 2010 07:38 PM |
Hello Caner,our msn is sales@shinygemstone.com
or
shinygemstone@hotmail.com |
Re:
| Sat, Feb 12 2011 06:02 AM |
Hello,
do you have any 17cms pandora style bracelets in stock. I can see that you have 2414992703 in 18cms? |
| Fri, Feb 18 2011 02:25 AM |
| Hello,we could produce 17cm for this item if ordr amount is large.Our customer service group will contact you later.Thanks for your support |
Re:
| Sat, Feb 19 2011 08:50 PM |
Very mios gentlemen:
Please override this total order
When all is cancelled you comprar´otros products.
I do not well coprendo English.
Please excuse the inconvenience
JUANFERTOR |
| Mon, Feb 21 2011 04:04 AM |
Hello,your payment has been received,and your order is in processing.Thanks for your support.
------------------
Hola, el pago se ha recibido, y su solicitud se encuentra en processing.Thanks por su apoyo. |
Re:
| Tue, Mar 29 2011 08:15 PM |
I want to do an order with your company and am interested in selling these bracelets, but want to see the quality before I order 100 of them. Can I order a couple first and then if I like them, I will buy 100 at a time?
1503142316*16 Red Agat Bracelet,16mm Flat Round Back Components, Matching with white gold plated copper Setting |
| Wed, Mar 30 2011 05:33 AM |
Hello,
We are very sorry that item 1503142316*16 is not in stock now,so we couldn't supply small quantity as sampels.You could check other items you like.Thanks for your support. |
Re:
| Mon, May 2 2011 03:09 PM |
| 11E01102582 order is already paid I need to add the next order 11E01102582 in the shipping and all I have to pay more. thanks |
| Fri, May 13 2011 12:08 AM |
Hello,
This issue has been handled.Thanks for your support. |
Re:
| Wed, May 4 2011 03:27 AM |
Good morning,
I have sent an order request into sales@shinygemstone.com but have received no reply. I understand you have been on holiday however please kindly acknowledge receipt of my request.
Many thanks. |
| Fri, May 13 2011 12:16 AM |
Hello,
There is something wrong with our email server these days, now all return normal.The issue has been handled.Your understanding is appreciated. |
Re:
| Sun, May 15 2011 10:58 AM |
Olá
Gostaria de saber se eu posso selecionar vários produltos mais porem a quatidade 20 de cada.
por favor eu tenho interesse em vairios produtos da pulseira pandora mais estou começando agora mim der essa oportunidade.Seria 2000 peças variadas.
Desde de já muito grata
Rosana Souza |
| Wed, May 25 2011 04:22 AM |
| Hello we placed today by mistake an order, it should have been only for calculation purposes, so please do not send it! You can delete it because we are not ready to order, it depends on our getting a major order but we have to make an offer for the customer at first. The calculated weight is 28 kg and we would be interested in alternative CHEAPEST way of transportation and its cost and how much time it takes to reach Finland. We will definitely come back to this if we get the order! Regards, Salli Mikkola |
| Thu, May 26 2011 02:40 AM |
Hello,
That order has been canceled,pls take easy.Our customer service gril will recommend cheaper shipping way to you according to the weight of your order,pls check your email later.Thanks for your support. |
Re:
| Sun, Jul 3 2011 10:56 PM |
| order # 11G03102672 and order # 11G03102671. I am learning how to use your site. Please my cancel this. I want to make one larger order with better shipping. I dont know who to delete and start over again. Thanks Suz |
| Mon, Jul 4 2011 05:04 AM |
Hi Sue,
The two orders have been canceled.Pls go ahead.Thanks. |
Re:
| Tue, Jul 5 2011 08:06 PM |
| i cannot register because Suriname is not on your list of countries. |
| Wed, Jul 6 2011 05:12 AM |
Hello,
We just add "Suriname" to the country list,pls register again.Sorry for the inconvenience. |
Re:
| Sun, Jul 10 2011 10:17 AM |
| no, still no suriname |
| Mon, Jul 11 2011 01:41 AM |
| Sorry,the update is a little time Lapse,now it is OK.Thanks. |
Re:
| Thu, Sep 8 2011 01:50 AM |
| Hi,we have open order no 11I07102740 waiting for calculation of delivery costs. Can we add one more item in our order: 400 pcs of pendant 2405451418*20 Jewelry Findings,White Gold plated Brass,18*20mm Findings? |
| Thu, Sep 8 2011 04:27 AM |
Hello,
No problem.400 pcs of 2405451418*20 has been added to your order.Have a nice day. |
Re:
| Fri, Sep 9 2011 05:13 AM |
| For your info: our order has now been paid by bank transfer. Could not do it by PayPal |
| Fri, Dec 9 2011 10:33 PM |
| i've order your necklaces and its been 14 days and i haven't recieved anything or an email from you . |
| Tue, Dec 13 2011 07:52 PM |
Hell,
There is something wrong with your address and postal code.We tried to contact you via Email,but no reply.Pls check your email box(also spam maybe your email box put the email to spam box).DHL are waiting for the reply,pls contact us as soon.Or the order will be sent according to the postal code.Thanks. |
Re:
| Thu, Feb 23 2012 06:54 AM |
| Hi, can you cancel my two orders that have pending and which I have not yet pay for neither of them. I will like to start with a new one, from the beginning. And can please tell me how to edit order, instead of asking you to cancel.... |
| Thu, Feb 23 2012 06:57 AM |
| sooory i just learned how to use your website. |
| Thu, Feb 23 2012 07:23 PM |
OK,no problem.The two orders have been canceled.The order can't be canceled after confirmed by customer,only our customer service could modify it.
Have a nice day. |
Re:
| Thu, Mar 29 2012 03:02 PM |
Hello I am starting a jewelry business and I wanted to start making crystal bracelets. I saw that you guys had "strands" of crystals and all of them say they are "multicolor" The strand I was interested in was item number :
1101299703*0602. "Crystal beads,03*06mm faceted abacus beads,15in strand " What colors are included in this strand...what colors are meant by multicolor? will I be getting: reds, oranges, pinks, clears, blacks, purples, blues, greens etc? I
am looking to make all types of colors so please help me choose the right option. I need to be certain of the colors before ordering because you guys require 50 quantity. Also can you let me know about minimum order and shipping and handling. If right now I just wanted to invest on the required 50 strands and packages of string could I just buy that or is their a minimum amount of purchase? |
| Mon, Jun 11 2012 09:46 PM |
Hello,
For this item,the colors is like showed on the piture.It is not only single color on this string,so we call it "muticolor".There is different minimum order quantity for each item own,it is marked on our website.About this item,its MOQ is 50 strands.The shipping cost is caculated according to the total weight of the order when you place it. |
Re:
| Sun, Jun 17 2012 05:48 AM |
Hi there!
Whats the shipping cost to Estonia? :) |
| Tue, Jul 3 2012 09:04 PM |
| Hi,the shipping cost is calculate automatically according to weight when you place order.If the weight is over 25kg,we have DHL economical shipping way,it is cheaper.Because its price vary every month,our sales gril will contact you via Email about the exact shipping cost. |
Re:
| Sun, Sep 9 2012 09:53 PM |
| Do you have 3mm round black leather cord in stock? I need 100 metres |
| Tue, Sep 11 2012 10:03 PM |
Hi,
Yes,they are in stock.
Have a nice day. |
Re:
| Wed, Sep 12 2012 02:33 PM |
Hello,
Does this style come with pendant inserts?
http://www.shinygemstone.com/p.jsp?pid=19645 |
| Sun, Sep 30 2012 06:09 AM |
Hi,
This item is box,the price is just for it.There is no pendant.
Have a nice day. |
Re:
| Sun, Nov 18 2012 02:23 PM |
| Cannot sign in |
| Sat, Nov 24 2012 07:58 PM |
Hi,
your user ID and password have been sent to you via email,pls check your email box. |
Re:
| Sun, Dec 2 2012 10:16 PM |
| please release my order |
| Thu, Dec 6 2012 08:16 PM |
Hello,
Your order has been released.Have a nice day. |
Re:
| Sat, Jan 5 2013 04:36 PM |
| I have paid for my order. please check PayPal. |
| Mon, Jan 7 2013 05:00 AM |
| Thanks,we have received your payment.We will arrange your order as soon as possible.Have a nice day. |
Re:
| Mon, Feb 25 2013 02:11 PM |
| i am trying to change the shipping charge on my order but it wont allow me to change my order. how do i change the shipping freight? |
| Wed, Feb 27 2013 10:01 PM |
| Please confirm when my order has been shipped.order @ 13B07103195 |
| Mon, Apr 22 2013 03:30 PM |
| Hello, could you please let me know whether my order has been shipped already? OrderNo:13D10103221 |
| Mon, Apr 22 2013 03:30 PM |
| OrderNo:13D10103221 - Hello, could you please let me know whether my order has been shipped already? |
| Mon, Apr 22 2013 03:32 PM |
| This is the first time I buy to you, so I am worried about lack of answer. Thanks |
| Tue, May 7 2013 01:30 AM |
| ORDER CANCELLED-I STRONGLY RECOMEND TO ALL PEOPLE NOT TO BUY HERE, AS NOBODY ANSWER TO ANY REQUEST FOR INFO.........OrderNo:13D10103221 - Hello, could you please let me know whether my order has been shipped already? |
| Tue, May 7 2013 01:30 AM |
| CANCEL THIS OrderNo:13D10103221 - Hello, could you please let me know whether my order has been shipped already? |
|
